DreamHost reports it's just getting too many darned complaints about its e-mail service, would rather concentrate on Web hosting
Just over HALF of all the support requests we get are about email. Everything else we offer, combined, doesn't add up to the amount of trouble, expense, use, and effort that goes into "simple" old email. And that's kind of funny, because as far as I can tell, almost nobody CHOOSES a web host based on their email features. Everybody's just looking at how much disk/bandwidth they get, what version of PHP they run, how good their support is, do they have a funny blog, is their CEO really studly, do the data centers have water beds, and so on ... If a web server with maybe 750 customer sites on it were to go down for even as long as five hours, we'd probably get two angry messages about it. But if email goes down for the same number of customers for just five minutes we'll have already received 50!
Note: Post has a couple of images that, in some circles, might be considered a bit objectionable.
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