IT managers: End-user experience a priority

Survey results released Tuesday by end-user experience monitoring vendor Aternity reveal that a majority of 70 senior IT and line-of-business professionals polled want to get a more "proactive handle" on IT problems before end users experience productivity or performance degradations.

More than 35% ranked this goal as their number one priority for 2008, and more than 70% of survey respondents said that anywhere between 10% and 75% of all IT problems in their organizations are revealed by end-user complaints and not IT. Most IT managers would consider that the worst way to learn of performance problems, but the survey results show the problem persists.

In terms of other priorities for 2008, more than 20% of those surveyed considered server virtualization and security a priority. Rounding out the top five priorities were maximizing SOA strategies for optimal reuse for 23% of polled IT and line-of-business mangers. Green and energy-efficient technologies ranked among the top five priorities for nearly 20% of survey respondents.  

Aternity pointed out in a press statement releasing the survey results that industry analyst reports (Gartner) predict that between 2005 and 2011, IT spending on performance tools will rise more than 45%, bring the total market to $3.5 billion. Aternity likely sees this as an opportunity for its Frontline Performance Intelligence and Real End User Experience Management product suite.

"50% of the survey respondents reported that the combination of the three key performance indicators -- desktop performance, application performance and user productivity -- wre all equally important in order to optimally determine real end-user experience," the press statement read.

• Network Management
• Application Performance Management
• client-side management
• end-user experience monitoring