Google’s versatile tool belt of utilities continues to expand out of their Google Labs. Rather than just being our search engine or our email, we now have the Swiss Army knife; a tool set called Google Apps offered by Google for a nominal fee (or free if you want limited functionality) that can really change your IT environment. In the process of looking at Google Apps for municipal government use I learned the following things that can apply to your IT department:
These five reasons are why the IT world has a great deal of capacity to change with Google Apps. If Google continues to provide viable alternatives to existing IT situations then we’re likely going to see a shift in the way we think about IT, and soon!
Garett Kopczynski is an IT professional for the City of Keene, NH and has been involved in the transformation of the IT group as it increasingly explores cloud computing and other next-generation initiatives. His hands-on involvement with Google Apps, and its impact on the IT environment in a municipal government organization, gives him unique insight into other applications of Google within (and beyond) a corporate office environment. In addition to his role as an IT professional, Garett has also been involved in ongoing research efforts for a number of "future impact" technologies such as e-waste and open source vs. licensed software.
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Google Apps...
Google Apps is great for all the reasons you cite. I'm a big proponent of cloud computing and think it's the inevitable future of IT.
But I have some concerns with the current offerings.
First is the offline capability for documents, spreadsheets and presentations. It seems that you still need to be online for the full functionality of Goggle Docs.
Second is data backup and recovery. Although Google may do a fine job of protecting your data, I feel a lot safer having local backup copies under my direct control.
For now, my approach is to combine Google Apps with Open Office so users can create locally and upload versions to share. I also use an automatic backup service (Carbonite) to backup the copies on my notebook. With a combined annual fee of $100 per user, this arrangement is still extremely affordable.
What do you think is the best approach?
Gmail notification by sms
Google uses free sms notification for the Calendar. I don't really understand, why not offering notification for Gmail?
Google Apps is great, but
Google Apps is great, but it's not necessarily the answer to the IT pro's dreams.
Regarding Licensing - Open Office also does not require licensing fees, and it really is far more powerful than Google Docs at this point.
It is also cross platform, which means that features and file formats are the same for Linux and Mac users as for Windows users.
Access from the internet is great - if you have rock solid bandwidth to spare. Not everyone does.
Don't assume that you won't have to worry about their headaches, either - I just had a google docs outage this morning. Not a good scene.
As the "content management" function of the sites function, it's a joke. If you want content management and don't have a budget, get Drupal or one of the other FOSS systems out there - you get much more effective control. Yes, there is a learning curve, but there is no comparison.
You don't need Google Apps to avoid the most important headache related to end-of-life issues with desktop - the data on the desktop. We do not allow staff to save files on the desktop. Everything is on the server. I'll admit that Apps is lots smoother here, because you don't have to reinstall the apps.