Gartner advises Cisco WAAS customers to proceed with caution

Gartner has called into question the quality and stability of Cisco's WAN acceleration product Cisco Wide Area Application Services, saying that client feedback suggests to proceed with caution, according to a paper dated Sept. 17. As discussed by Cisco Subnet blogger Larry Chaffin, Gartner published the paper after receiving feedback from WAAS customers. Chaffin writes: "Gartner said problems with software quality and stability issues should make customers wary and that the product is still immature when compared with its competitors, and successful deployments can be difficult to predict.  They reported that customer are having issues with the Cisco WAAS and that is does not meet the Cisco standards and it has taken some accounts six months or more to resolve significant bugs." Cisco issued a rebuttal, but Chaffin questions the validity of some of Cisco's comments. Read more at Chaffin's blog.

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