Seeking to eliminate the "techie curse"
By ronaldxbartels on Sat, 09/27/08 - 10:28am.
I wrote about the "techie curse" some time ago. Techies don't create documentation and most environments are a SOP (Standard Operating Procedures) desert. In every job in which I have started, no-one has ever given me a SOP of the services being provided. I would have to "sink or swim." Most techie managers who were treated in this manner, reinforce the behaviour by treating their subordinates in a similar manner. Imagine if a new hire was given a SOP over the service they are responsible for delivering on day one of their tenure. Alas, most techies spend the first three weeks of their job being unproductive.
I have been meaning to update the orginal SOP template ever since it became a reference in Wikipedia's entry for callcentres. Here is the updated SOP template!
- About Andabatae
- Ronald is an IT firefighter who enjoys the thrill of solving and analyzing problems. He was painted into a corner to become an IT firefighter because as a network engineer he quickly learned that everyone blamed the network, when there was a problem. He now works in the field of infrastructure architecture and service management.
Most Discussed Posts
-
Network World, Inc
The Connected Enterprise