Skip Links

Network World

Ronald Bartels

Seeking to eliminate the "techie curse"

By ronaldxbartels on Sat, 09/27/08 - 10:28am.
Newsletter Signup
I wrote about the "techie curse" some time ago. Techies don't create documentation and most environments are a SOP (Standard Operating Procedures) desert. In every job in which I have started, no-one has ever given me a SOP of the services being provided. I would have to "sink or swim." Most techie managers who were treated in this manner, reinforce the behaviour by treating their subordinates in a similar manner. Imagine if a new hire was given a SOP over the service they are responsible for delivering on day one of their tenure. Alas, most techies spend the first three weeks of their job being unproductive.
I have been meaning to update the orginal SOP template ever since it became a reference in Wikipedia's entry for callcentres. Here is the updated SOP template!
Welcome, visitor. Register Log in
About Andabatae
Ronald is an IT firefighter who enjoys the thrill of solving and analyzing problems. He was painted into a corner to become an IT firefighter because as a network engineer he quickly learned that everyone blamed the network, when there was a problem. He now works in the field of infrastructure architecture and service management.