Thought this was going to be another of those dreaded research projects that tell us -- SHOCK! -- that email communications is more impersonal than face to face.
Well, these University of Chicago researchers do find that "a shift to email interaction requires a new set of interactional skills to be developed," but it also goes on to stress that neither email nor face-to-face communications is necessarily better than the other, just different.
Email, like face-to-face communications, just takes appreciation of techniques for getting your message across the way you want to without the benefit of body language, the researchers say.This can include use of emoticons, capital letters and even straight out telling the recipient that "I wrote this at 5AM" or on a BlackBerry.
The study is published in the latest edition of the Journal of Sociology.
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