SHAREBUILDER WEBSITE IS DOWN AGAIN!!! - ING DIRECT CUSTOMERS OUTRAGED OVER LOSING MILLIONS FROM THEIR ACCOUNTS
Based on all the feedback received from my previous blog entry ING DIRECT CUSTOMERS OUTRAGED OVER LOSING MILLIONS FROM THEIR ACCOUNTS posted on October 14, 2008. It appears that ING Direct's Sharebuilder website is experiencing another outage which is vexing its customers. As an IT architect of mission critical systems I find this to be HIGHLY unacceptable. I am assuming the IT folks have not heard of the words HIGH AVAILBLITY or BUSINESS CONTINTIUTY.
Check out some of the comments from readers, there appears to be a discussion of a class action lawsuit:
By Anon (not verified) on Thu, 03/19/2009 - 9:06am.
Seriously... how is this not neglegence after it has happened several times in the past?? I am dumbfounded
By Sean (not verified) on Thu, 03/19/2009 - 9:08am.
Why do I pay these fees for a system I can not access. I'm loosing money every second and I cant get into my account to make the trades. I have already opened an e-trade account, I guess I will move to them. ING you suck!
By Anon (not verified) on Thu, 03/19/2009 - 9:15am.
I just get a busy signal or an operator message when I call their "special dedicated phone line."
By Anon (not verified) on Thu, 03/19/2009 - 9:19am.
It was down yesterday. Did they not think, oh maybe we should FIX OUR SITE overnight???
I like how the message says "We are aware the website is experiencing long load times." Yeah right. Their website isn't loading AT ALL
Ross Mistry, SQL Server MVP, MCTS, MCDBA, MCSE, is a principal consultant and partner with Convergent Computing. As a lead architect, Ross focuses on designing and implementing SQL Server, Windows Server, Active Directory, and Exchange solutions for Fortune 500 organizations with a global presence. His specialties include high availability, migrations, security, consolidation and virtualization. Ross has also been involved with many bestselling books, his latest titles authored include SQL Server 2008 Management and Administration and Windows Server 2008 Unleashed. As a SQL Server MVP, Ross assists the global community by freely sharing his knowledge of SQL Server via posting for newsgroups, blogs and speaking engagements around the world. He frequently speaks at Microsoft, SQL Server North American PASS, SQL Server Europe PASS and Dev Connections.
SQL Server 2008 Management and Administration was selected as the January, 2009, book giveaway on Microsoft Subnet. Each month, Microsoft Subnet and Pearson Education gives away 15 copies of a hot Microsoft title. Click here to read a chapter excerpt. Click here to enter the monthly book giveaway contest.