Cisco loses $1M AT&T Park deal to pip-squeak competitor ShoreTel

Six weeks ago, pure IP unified communications systems vendor ShoreTel bragged about winning a unified communications deal from competitors at AT&T Park - the home of the San Francisco Giants.

Yesterday, the San Francisco Chronicle revealed the competitor was Cisco and that the deal was worth $1 million.

The Giants partnered with ShoreTel to roll out a new Voice over IP (VoIP) unified communications system that included a total of 450 ShoreTel IP Telephones. The Giants also purchased the ShoreTel Converged Conference solution as well as the ShoreWare Contact Center application Workgroup, for its ticketing, sales and customer service contact center.

According to San Francisco Giants CIO - Bill Schlough:

"The Giants were seeking a state-of-the-art communications system that would transform the way our front office staff, the media, and our fans connect at AT&T Park, and we were very excited to find that a local leader in IP-based communications offered an outstanding solution coupled with the best customer service in the industry. The ShoreTel system will help us all communicate more efficiently, provide enhanced capabilities for our staff and luxury suite patrons, and ensure the safety of our fans. On top of all that, the system will save us hundreds of thousands of dollars per year. ShoreTel has hit a grand slam for the Giants."

"We love to do demos against Cisco," said ShoreTel Chief Financial Officer - Mike Healy.

"We can't overtake Cisco, but we're aiming to be No. 2," Healy added.

The SF Chronicle article continued that ShoreTel has also installed similar systems for the Verizon Center - home of the NBA's Washington Wizards, and other sports venues, including HSBC Arena - home of the NHL's Buffalo Sabres and NASCAR's Infineon Raceway.

Why do you think Cisco lost a $1 million UC deal to ShoreTel?

BradReese.Com Cisco Refurbished - Services that protect, maintain and optimize Cisco hardware
Contact: Brad Reese | Twitter: http://twitter.com/BradReese

1. 4 key points on broadband stimulus money
2. Has EMC rustled Data Domain away from NetApp, HP and Cisco?
3. Judge calls bluff made by HP's new networking boss!
4. Brocade and Cisco focus on channel partner profitability
5. The number of new Cisco CCIEs slip
6. Beware Cisco of how the mighty fall
7. Does Huawei have the most potential to eat Cisco's lunch?
8. Two former Cisco employees license all of Cisco's security protocols
9. Prime Minister of India joins Cisco in attacking President Obama's tax plan
10. Cisco employee share-based compensation expense defies gravity
11. Court rules new HP executive vice president is officially AWOL from EMC
12. Cinco de Mayo: Cisco loses $45M telepresence deal to Polycom
13. Cash in on lower Cisco gross margins this week
14. Juniper Networks takes direct aim at Cisco's one million certified engineers
15. New HP Networking boss took $17.2M from EMC, but sues to void his non-compete agreement
16. 100% trade-in credit for Nortel products
17. Is former Cisco star Mike Volpi selling his dilly-dallier of a video service Joost?
18. Overcoming fear, uncertainty and doubt (FUD) in the secondary Cisco market
19. Cisco sales pipeline is thawing
20. View Brad Reese on Cisco Story Archives

• Cisco
• LANs / WANs
• VoIP / Convergence
• AT&T Park - the home of the San Francisco Giants
• HSBC Arena - home of the NHL's Buffalo Sabres
• NASCAR's Infineon Raceway
• Our fans connect at AT&T Park
• Pure IP unified communications systems vendor ShoreTel
• San Francisco Giants CIO - Bill Schlough
• ShoreTel bragged about winning a unified communications deal from competitors at AT&T Park
• ShoreTel Chief Financial Officer - Mike Healy
• ShoreTel has also installed similar systems for the Verizon Center - home of the NBA's Washington Wizards
• ShoreTel has hit a grand slam
• ShoreTel system will help us all communicate more efficiently
• ShoreWare Contact Center application Workgroup
• The Giants also purchased the ShoreTel Converged Conference solution
• The Giants partnered with ShoreTel to roll out a new Voice over IP (VoIP) unified communications system
• The San Francisco Chronicle revealed the competitor was Cisco and that the deal was worth $1 million
• We can't overtake Cisco
• We love to do demos against Cisco
• Why do you think Cisco lost a $1 million UC deal to ShoreTel