Sharon Machlis, my IDG Enterprise colleague at Computerworld, writes:
Boston will soon have an official iPhone app allowing residents to send photos of neighborhood nuisances to City Hall and request action, the Boston Globe reports this morning, "making the filing of complaints quicker and easier for iPhone users."
Cool, yes. But fair?
Everyone else out there with other smart phones will still be relegated to the telephone complaint hotline or a multi-page Web form.
Unfair is only the half of it.
With a $25,000 initial price tag, the chances of the city realizing any meaningful return on its investment, aside from fawning local news coverage, would appear nil. Imagine if the app attracts 250 complaint filings (I doubt it will be 25); that's a cool $100 per filing.
Having the complaints delivered by taxicab would be cheaper.
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