Message Monitor

Cisco Unity

Cisco Unity 5.0 introduced a live call screening feature called message monitor. The message monitor feature is not supported on Cisco Unity Connection (CUC) or Cisco Unity Express (CUE) at the time of this writing.

The message monitor feature displays a screen on the Cisco IP Phone every time a call is routed to the phone’s associated primary line voicemail inbox. When the message monitor feature is displayed on the Cisco IP phone, the following four softkeys are available:

• Monitor
• Stop
• Ask
• Take

When the monitor softkey is pressed, the user can monitor the voicemail that’s being left for the user in real time. The user can terminate the monitoring session by clicking the stop softkey. If the user has heard something interesting and wants to take the call, they may click either the ask or take softkey. The Ask softkey will present an audio prompt to the original calling party, asking them if they would like to be connected to the subscriber (original called party). Pressing the Take softkey will abruptly disconnect the original calling party from the voicemail session and connect the original calling party to the original called party that was monitoring the session.

Remote message monitoring provides the same functionality across the PSTN using audible prompts and DTMF digits when a notification device is configured for device number 6 in the Unity system administrator (SA) or the Unity Assistant (UA) web pages.

Some Interesting Links:

Message Monitor Configuration (Unity Administration Guide)

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag115e.html

Cisco Messaging Products: Feature Comparison

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/product_data_sheet0900aecd806bfc37_ps6509_Products_Data_Sheet.html

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