Wyndham's reply: Trust us, we're working on it
Hotel chain answers question about security in wake of data breaches
By Paul McNamara on Fri, 03/05/10 - 8:37am.
On Monday I wrote about the spate of data breaches that has plagued Wyndham Hotels - three in 12 months - and raised the question of whether this might be enough to dissuade customers from trusting the chain.
Here's the question I sent to Wyndham's public relations department:"Given that this was the third such incident involving Wyndham in the past year alone, why wouldn't a prudent business traveler or vacationer be well advised to avoid Wyndham hotels rather than risk being a victim of the next such incident?"
Here is Wyndham's reply, which I received yesterday:
"While no data security policy can guarantee that unauthorized data access will not happen in the future, we continuously upgrade, evaluate and monitor our systems to protect customers. The (latest) computer security incident occurred while Wyndham was in the process of completely upgrading the information security specifications for all the Wyndham-branded hotels.
"In addition to ensuring that the hack was quickly isolated and contained, we revalidated our information security infrastructure and ensured that we maintain industry standard protections for customer data."
Sleep tight.
Welcome regulars and passersby. Here are a few more recent Buzzblog items. And, if you'd like to receive Buzzblog via e-mail newsletter, here's where to sign up.
2010's 25 Geekiest 25th Anniversaries.
Topeka renames itself ... Google, Kansas?
Cell-phone gabber in fast-food line gets his just deserts
Women win razor-close online Trivial Pursuit "Battle of the Sexes"
48 technology "firsts" that made a president's day.
Google restores disparaging 'Islam is' search suggestions
Bank of America downtime torments customers once again.
Unisys exec brags about sending U.S. IT jobs to India.
Free advice: Never ogle supermodel pics while you're at work ... and on live TV.
-
Network World, Inc
The Connected Enterprise