Last week, I posted a blog that highlighted the top business reasons a company should consider a hosted UC solution. While these are important, there are also a number of benefits that are specific to the IT department. These reasons may fly under the radar of the C-level executives or line-of-business managers, but they are significant to the IT organizations.
ZK Research shows that, on average, 83% of IT budgets are used to "keep the lights on," meaning only 17% of the budget is used for strategic initiatives. How can an IT department get more money for strategic projects? Ask for a bigger budget? That’s a nice thought, but it would be like asking AT&T to provide good customer service. You can ask, but it’s never going to happen.
The easier way to increase the amount of money dedicated to strategic initiatives is to shrink that 83% by using products and services that improve the operational efficiency of IT, and that’s what a hosted UC solution can do. Here are the top reasons why:
Organizations often focus on the business benefits of technology solutions and rightly so since those benefits help create competitive advantage. However, if the technology deployment makes the IT department’s job more difficult, some of the benefits the organization was hoping to gain are negated. A hosted UC service has advantages that benefit both the company at large but also the IT organization. Understanding this can help justify the shift to a hosted service and lets IT deliver the solution as promised, and on time.
Zeus Kerravala is the founder and principal analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.
Kerravala does research through a mix of end user and channel interviews, surveys of IT buyers, investor interviews as well as briefings from the IT vendor community. This gives Kerravala a 360 degree view of the technologies he covers from buyers of technology, investors, resellers and manufacturers.
Kerravala uses the traditional on line and email distribution channel for the research but heavily augments opinion and insight through social media including LinkedIn, Facebook, Twitter and Blogs. Kerravala is also heavily quoted in business press and the technology press and is a regular speaker at events such as Interop and Enterprise Connect.
Prior to ZK Research, Zeus Kerravala spent 10 years as an analyst at Yankee Group. He joined Yankee Group in March of 2001 as a Director and left Yankee Group as a Senior Vice President and Distinguished Research Fellow, the firms most senior research analyst. Before Yankee Group, Kerravala had a number of technical roles including a senior technical position at Greenwich Technology Partners (GTP) where he worked with Johna Til Johnson, the founder of Nemertes Research. Prior to GTP, Kerravala had numerous internal IT positions including VP of IT and Deputy CIO of Ferris, Baker Watts and Senior Project Manager at Alex. Brown and Sons, Incorporated.
Kerravala holds a Bachelor of Science in Physics and Mathematics from the University of Victoria in British Columbia, Canada.