Frankenstein seemed like a good idea at the time...

rglauser — Tue, 18 Nov 2008 20:30:58 -0500

...but then his cobbled-together self came alive and rampaged the village. Service Desk Manager is an admission of disparate legacy tools that needed to be somehow bundled to assuage the market. A single SKU only makes the procurement person's job easier and doesn't do much for IT. By the way, CA's talk of multi-tenancy in Service Desk Manager does not mean it is SaaS.

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The World Needs “BSM Lite”

Sevcik and Wetzel — Thu, 15 May 2008 08:32:52 -0400

Business Service Management (BSM) is the holy grail of good IT management, and achieving it using the current crop of IT management tools from the "big four" management platform vendors is about as hard as finding the real holy grail. The world needs a simpler, less expensive, more responsive way of achieving BSM.

First, let's define BSM. There are several definition sources, the most comprehensive of which is found on Doug McClure's blog. We were surprised to learn that despite the fact that he works for IBM Tivoli, he presents a clear headed and not a product driven BSM view (probably due to his hands-on experience in many BSM engagements).

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ITSM

Frankenstein seemed like a good idea at the time...

The World Needs “BSM Lite”