problem management

What changed?

ronaldxbartels — Wed, 06 Feb 2008 03:46:24 -0500

My wife told me that when she typed something incorrectly on her computer, my face popped up on the screen. After some thought, I realised she was referring to the [url=www.opendns.com]OpenDNS[/url] pages I had configured. I think that OpenDNS is great and I started using it after discovering a reference to it in the [url=http://www.polarcloud.com/tomato]Tomato firware[/url] for my [url=http://www.linksys.com/servlet/Satellite?c=L_Product_C2&childpagename=US%2FLayout&cid=1133202177241&pagename=Linksys%2FCommon%2FVisitorWrapper]WRT54GL[/url]. OpenDNS configured on the WRT54GL provides great protection for my home network. I think it works better and is more secure than some of the web filtering software installed in some enterprise networks. This incident reminded me of a perculiar DNS problem that I encountered. I arrived at work and my boss directed me to the dealing desks. There I encountered chaos.

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Checklist for firewalls rules

ronaldxbartels — Sat, 19 Jan 2008 07:46:42 -0500

Checklists are a good way to verify Information Technology security environments. Many people including [url=http://www.tompeters.com/entries.php?note=010132.php]Tom Peters[/url] have been praising the usefulness and simplicity of checklists. I had previously created a [url=http://thinkingproblemmanagement.blogspot.com/2007/10/ultimate-test-pilots.html]networking troubleshooting checklist[/url]. Reading a post about Router/Firewalls at [url=http://www.guerilla-ciso.com/]Guerilla CISO[/url], reminded me of a checklist about firewall rules I created in 2003. I dusted it off and updated it. So, here is a checklist for firewall rules:

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BMX - Problem solving methodology

ronaldxbartels — Tue, 13 Nov 2007 05:23:28 -0500

[url=http://thinkingproblemmanagement.blogspot.com/2007/11/bmx-taking-shape.html]BMX[/url] is a draft [url=http://en.wikipedia.org/wiki/Problem_solving]problem solving[/url] management methodology that I have been devising in 10 steps. 10 steps being the natural process count limit which makes sense.

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