VoIP customer service
By Adam Gaffin, NetworkWorld.com, 04/21/05
Irwin Lazar recounts the tale of a co-worker who uses Lingo for home VoIP: His service was down most of yesterday and the company Web site had nothing about the outage:
... Folks in the residential VoIP business need to realize that their customers will expect that at a minimum, the current (and accurate) status of the service will be available on the provider's web site. Don't leave your customers in the dark when you are having service issues.
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