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Compendium /

How Comcast is blowing it with e-mail

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Network World Fusion 01/17/03

Bob Frankston doesn't think much of Comcast's decision to force current AT&T Broadband users to change their e-mail addresses (again). He writes:

At a higher level it is just one more example of why the idea of forcing the DNS to serve the incompatible purposes of being a source of stable handles and transient commercial identifiers is so flawed. My email handle shouldn't change if my carrier switches equipment or ownership or if I move or if I change my last name. ... The real difficulty is in the lack of understanding that leads to changing people's email addresses (a form of their real names) just because of some reshuffling of share ownership of corporate entities.

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Comments

I agree with Bob; the people who had to suffer from the @home change are enduring one more affront and insult. The haughtiness with which the Comcast monopoly wields it's new-found power is apparent. To make matters worse, their automated address switching software, at best, doesn't work, and the problems with the new website (wrong or missing URL's, broken links) is reminiscent of what what a highschool teacher would experience in an intro to web programming class. Does Comcast have a QA department?

Posted by: Martin Boggan on July 13, 2003 07:35 PM

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