Communication Trends and the On-Demand Organization is an IBM paper on the company's Lotus Workplace strategy, but it has some interesting stuff about the history and demands of collaborative technologies in general. Via Ed Brill.
It's well worth printing out and reading. Yes, print it off, because ironically, the paper shows the importance of using different formatting for different media: It's a PDF file formatted in two columns on 8 1/2x11-inch grids, which makes it very annoying to read online. I would also quibble with one small section of the paper - that we need highly "intelligent" software (or as the authors call it "right weight editors") that could do such things as change "tomorrow" to "today" in memos we compose late at night. Maybe I'm permanently scarred by things such as Clippy, but I don't want my software arbitrarily "fixing" things for me.
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