Ed Brill, who works at IBM's Lotus division and writes a blog there, has taken to reading
the Microsoft Exchange team's group Weblog, as he notes in his non-official Weblog:
"At any rate, I think it's quite intriguing, on an official blog, to be reading about support turnaround time problems. It's refreshing, but a bit risky. Were it me writing for that blog, I'd be worried about my competition taking that information and spinning it in some way to customers.... oh...um,.... er, uh, nevermind."
Paul Robichaux, who's written tons of Windows books (and who writes regular columns on the topic), fires back with Today's IBM cheap shot deconstructed.
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