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By Adam Gaffin
Network World Fusion, 03/26/02

It's time for IT staffers, especially the ones who man the Help Desk, to start treating lusers^H^H^Husers with kindness and respect, at least according to this Kuro5hin article:

All too often in IT support the attitude to users is negative, they forget passwords, lock accounts, lose files, install stuff they shouldn't etc. But the fact is that users are the reason we have a job in IT, without them there is nothing to support.

Let's look at that again.

The user is the reason YOU have a job!

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