SpamCops or SpamThugs?

Edward Felten is an associate professor of computer science at Princeton. In this article he writes about how he was blacklisted by the self-appointed net nannies at SpamCop:

Earlier this week, my ISP shut off this site, because the site had appeared on a list of "spammers" published by an outfit called SpamCop.

Apparently, this happened because one person, whose identity I was not allowed to learn, had sent SpamCop an accusation saying that he had received an unwanted email message, which I was not allowed to see, that did not come from me but that did mention my web site. On that "evidence" SpamCop declared me guilty of spamming and decreed that my
site should be shut down. Never mind that I had never sent a single email message from the site. Never mind that the site was not selling anything.

Naturally, I was not allowed to see the accusation, or to learn who had submitted it, or to rebut it, or even to communicate with an actual human being at SpamCop. You see, they're not interested in listening to complaints from spammers.

With help from my ISP, I eventually learned that the offending message was sent on a legitimate mailing list, and that the person who had complained was indeed subscribed to that list, and had erroneously reported the message as unsolicited. Ironically, the offending message was sent by someone who liked my site and wanted to recommend it to
others. Everybody involved (me, my ISP, the person who filed the complaint, and the author of the message) agreed that the report was an error, and we all told this to SpamCop. Naturally, SpamCop failed to respond and continued to block the site.

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