BSM (business service management)
BSM software tracks the performance and availability of network components that support an application.
The promise is that BSM software will correlate how business services perform based on how well the network infrastructure responds to and supports applications, and to give network executives a heads up when network problems could affect service delivery to internal end users or external customers.
BSM products still require customers to manually configure the software upon deployment, says Debra Curtis, a research director with Gartner.
Because it tracks application performance across multiple network components, BSM also requires that corporate networks have solid configuration and change-management processes in place to accurately track the changes in infrastructure components, Curtis says.
From Managed Objects offers business service mgmt., Network World, 05/12/03.
Additional resources
Business Service Management Overview
From BMC Software. In PDF (2.6M).
The 10 Laws of Business Service Management
From Managed Objects. In PDF.
Improving Business Efficiency with Digital Dashboards - An Overview of Business Service management
From Proxima Century.
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Comments:
IT Management finally makes sense
by Dave
Its great to see process and methodology aligning to build a best practices framework for IT Management.
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