Whitepaper

Deliver Optimal Service Quality - IBM
Telecommunications operators compete in a market defined by change and continually advancing technology. Up-to-the-minute technolo-gies such as IP virtual private network, IPTV, and Voice over IP are must-have offerings that can make the difference between keeping a large corporate account and losing out to a competitor. New services mean new challenges for monitoring and reporting on the delivered service quality. This is possible through the process of mapping the new service to your current service quality management (SQM) infrastructure.