BPM (business process management)
BPM analyzes and retools business processes such as hiring/firing an employee, handling a customer service request from report to resolution and "lead to order" - the steps from receiving a sales lead through completing a sales order.
Through BPM tools, a company can create a workflow for a business process and automate all or most of that process. Automation increases efficiency and often cuts costs.
BPM tool vendors come from several segments: pure-play BPM vendors have recently been joined by CRM, EAI and ERP vendors. The latter three have added some BPM functions to their wares.
Additional resources
Business Process Management Group
Global business club exchanging ideas and best practice in change management.
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