Business impact management (BIM)
Network management software set up to track IT service levels across IT resources like networks, systems, servers, applications and databases. It allows a business process (such as a customer self-service ordering application) to be watched and managed as a single service, even though it relies on a variety of IT resources.
Additional resources
Never-fail business services
A more detailed look at this type of software. Network World Buzz Issue, 09/23/02.
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