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Network World Fusion: E-commerce
Every culture says it differently

Network World Fusion, 02/22/99

Imagine describing a product listed in your online catalog as being able to "kill two birds with one stone." That's great, until you try translating your e-commerce materials into a different language. A literal translation would leave many potential customers saying, "Huh?" because the thought is expressed differently around the world. Take a look at these examples:

Expression Country
Catch two pigeons with one bean. Italy
Kill two flies with one swat. Belgium
Get two pieces with one cut. Burma
Shoot two hawks with one shot. China
Make two hits with one stone. France
Kill two turtledoves with one shot. Greece
To get both with one hand. Japan
Catch a pheasant and its eggs, too. Korea
Kill two rabbits with one blow of the stick. Portugal
Kill two birds with one shot. Spain

Get it right, and you look polished and your message comes through clearly. Get it wrong, and your audience is clueless.

Source: Transimage, New York

Just the Facts

Some 80% of European corporate sites are multilingual, with English as the preferred second language.

Source: Forrester Research, Cambridge, Mass.

For more info:

International e-commerce checklist:

Ensure that target international markets can read the Web pages (Remember, one-third of the world's population speaks Chinese).

Research how to handle international funds transfers.

Beware of cultural bias in Web content. What appears to be innocuous in the U.S. can be, at best, indecipherable in many other countries and, at worst, extremely offensive.

Make sure the site is listed in regional search engines serving target markets.

Consider a mirror site for improving performance in a target market.

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