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"Fast and furious." That's how Nancy Grim, vice president and general manager with American Express Corporate Services Interactive, describes the e-commerce scene. Her peers at Ernst & Young and Staples.com are loathe to disagree.
The three are intimately involved with the e-commerce initiatives at their respective companies. At American Express, Grim helps customers save time and money on travel, expense and purchasing functions. John Quinn, a principal with Ernst & Young's National Health Consulting practice, is in charge of the company's center for health care emerging technologies. He is also technical chair of Health Level 7, a 13-year-old standards organization for health care messaging. Mike Ragunas is vice president of IS for Staples.com, the online office supply and business services company.
We pulled them together for a conversation on topics ranging from how e-commerce is changing businesses to how users deal with problems including integration with existing infrastructure and emerging technologies such as XML. Paul Desmond, vice-president of King Content, a strategic publishing company in Southborough, Mass., moderated the discussion. Drop in on the roundtable.
You can either read an edited transcript or listen to the participants using RealPlayer G2.
Participants are listed in the order that they speak.
Introductions
Grim - Quinn - Ragunas. 5 minutes
E-commerce's impact internally
Grim - Ragunas - Quinn. 2 minutes
Technology challenges
Grim - Ragunas - Grim - Quinn. 5 minutes
E-commerce's affect on the network infrastructure
Ragunas - Quinn - Grim - Ragunas - Grim - Quinn. 5 minutes
XML's role in e-commerce
Quinn - Grim - Ragunas - Grim - Quinn - Ragunas. 4 minutes
Technology shortcomings
Ragunas - Grim - Quinn. 2 minutes
Security
Grim - Quinn - Grim - Ragunas - Quinn - Grim - Quinn - Grim. 6 minutes
Non-technical problems
Ragunas - Grim - Quinn - Grim. 3 minutes
Benefits gained from e-commerce
Ragunas - Quinn - Grim. 3 minutes
How to train for e-commerce initiatives
Ragunas - Grim - Quinn. 3 minutes
Cross-departmental e-commerce teams
Ragunas - Quinn - Grim. 2 minutes
Working with outsourcing firms
Grim - Quinn - Ragunas - Quinn - Grim. 4 minutes
Future impact of e-commerce
Ragunas - Grim - Quinn 4 minutes
E-marketplaces
Grim - Quinn. 2 minutes
Desmond can be reached at paul_desmond@king-content.com.
Related links
American Express e-commerce center
Ernst & Young e-business page
Staples Business Solution Center
XML consulting and software development for e-business applications X.Systems
XMLSolutions: - extending your trading universe XEDI Technology.
Healthcare Electronic Commerce Foundation It facilitates cooperative development of the electronic commerce solutions throughout the healthcare community. Get information on electronic commerce standards, solution sets, implementation guides, research and cost/benefit analyses, and available technology, services and support for healthcare.
E-commerce Times Info on products, services; daily commentaries on news, events. Triad Commerce Group, LLC.
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