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"Fast and furious." That's how Nancy Grim, vice president and general manager with American Express Corporate Services Interactive, describes the e-commerce scene. Her peers at Ernst & Young and Staples.com are loathe to disagree.
The three are intimately involved with the e-commerce initiatives at their respective companies. At American Express, Grim helps customers save time and money on travel, expense and purchasing functions. John Quinn, a principal with Ernst & Young's National Health Consulting practice, is in charge of the company's center for health care emerging technologies. He is also technical chair of Health Level 7, a 13-year-old standards organization for health care messaging. Mike Ragunas is vice president of IS for Staples.com, the online office supply and business services company.
We pulled them together for a conversation on topics ranging from how e-commerce is changing businesses to how users deal with problems including integration with existing infrastructure and emerging technologies such as XML. Paul Desmond, vice-president of King Content, a strategic publishing company in Southborough, Mass., moderated the discussion. Drop in on the roundtable.
You can either read an edited transcript or listen to the participants using RealPlayer G2.
Participants are listed in the order that they speak.
Introductions Grim - Quinn - Ragunas. 5 minutes E-commerce's impact internally Grim - Ragunas - Quinn. 2 minutes Technology challenges Grim - Ragunas - Grim - Quinn. 5 minutes E-commerce's affect on the network infrastructure Ragunas - Quinn - Grim - Ragunas - Grim - Quinn. 5 minutes XML's role in e-commerce Quinn - Grim - Ragunas - Grim - Quinn - Ragunas. 4 minutes Technology shortcomings Ragunas - Grim - Quinn. 2 minutes Security Grim - Quinn - Grim - Ragunas - Quinn - Grim - Quinn - Grim. 6 minutes Non-technical problems Ragunas - Grim - Quinn - Grim. 3 minutes Benefits gained from e-commerce Ragunas - Quinn - Grim. 3 minutes How to train for e-commerce initiatives Ragunas - Grim - Quinn. 3 minutes Cross-departmental e-commerce teams Ragunas - Quinn - Grim. 2 minutes Working with outsourcing firms Grim - Quinn - Ragunas - Quinn - Grim. 4 minutes Future impact of e-commerce Ragunas - Grim - Quinn 4 minutes E-marketplaces Grim - Quinn. 2 minutes Desmond can be reached at paul_desmond@king-content.com. Related links American Express e-commerce center Staples Business Solution Center
XML consulting and software development for e-business applications
XMLSolutions: - extending your trading universe
Healthcare Electronic Commerce Foundation
E-commerce Times |
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