Error 404--Not Found |
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:10.4.5 404 Not FoundThe server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent. If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address. |
| All of you are outsourcing at least to some extent. What are the keys to working effectively with your various service providers? Grim: We review the service providers from a technology perspective, a process perspective, overall resources and from a security perspective. Then we cut service level agreements with them, which outline the key deliverables that they're responsible for and the metrics we need them to meet. The back end is having that set of metrics you track against so you can constantly evaluate quality and performance [and ensure the provider is] meeting the benchmarks as well as the satisfaction levels you've outlined. Ragunas: I concur that service level agreements are critical. We also feel strongly about having a strong core of people from Staples working with any third parties that are doing any development or performing any services for us. And we make sure those people are in leadership positions within the effort, to keep things focused in the way we want them to be working. How have your service providers reacted to that? Ragunas: They generally are open to it. As Nancy mentioned, a lot of the choice in service providers is going to be around how well they can work with you in the way that you want to work with them. And we tend to work with partners who want that kind of involvement. More and more providers are recognizing how important it is to work with internal teams on developing and delivering e-commerce projects, particularly because there's a lot of effort involved in keeping them going once they have been implemented. Would you agree with that from the Ernst & Young perspective? Quinn: Absolutely. Grim: All the critical things that make internal teams successful are also completely relevant when it's a internal/external team -- it's the motivation, the reward and the recognition. | |
 
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