Error 404--Not Found |
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:10.4.5 404 Not FoundThe server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent. If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address. |
| What is the biggest benefit you've seen so far from your e-commerce efforts? Ragunas: It has really opened up a tremendous new sales channel. This is a new way for our customers to shop at Staples, but it's also a great way for us to reach customers who have not shopped with us before. We can give them a different experience that no other channel can offer in terms of the personalization, 7 by 24 availability, and that sort of thing. It's also been a great way for us to extend our brand and move into things like services through our Business Solution Center, which really lend themselves extremely well to online presentation. What is the Business Solution Center? Ragunas: As part of our site, we're offering services from key partners to small businesses. We have Internet services like e-commerce hosting, as well as Internet access. We have long distance services, payroll services. We have an intranet service that allows customers to set up intranets for their small business. This is a way for us to extend our offering and become the one place where small businesses can get everything they need to run their business. Quinn: The greatest opportunity has probably been the ability to enable physicians, organizational providers like hospitals and patients, to communicate - to be able to share information, interact efficiently with each other, and to do that without a burdensome infrastructure. A PC with an Internet browser on it and an ISP hookup is something that's manageable. A larger infrastructure is economically and technically too burdensome for a small practice office. Grim: From my perspective, externally e-commerce has allowed us to transform our offering to our customers and to reengage our current clients. And it's really led, in many cases, to a differentiation that has allowed us to retain customers. It's also, for the first time in many years, allowed us to go into clients who were not interested in our older value proposition and open their eyes to the new things we're bringing to market. Internal to American Express, it has allowed us to change the skill set of existing employees and attract a new, really invigorated group of people who are helping us to look at where we need to go with our business. So it's been terrific externally and internally. | |
 
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