Not going to do it. Nope, we won’t issue a prediction about this year or any other being the year that the video call finally becomes popular and prominent. We’ve been hearing that video calls are right around the corner since we were little kids, and that’s not too recently. So far all of these predictions have fallen flat.

Having said that, however, we’ve been using desktop videoconferencing software for years and years. It’s something that really helps bring together our virtually organized and geographically spread-out organization. With two of us on opposite coasts, getting a videoconference going along with some online collaboration software can really help us get through tough projects.

But like most people, we’re doing this on our own using either peer-to-peer software or with an account through a third-party conferencing provider. What we’re not doing is going to our broadband service provider and getting service from them. In fact - though we don’t have hard stats - our conversations with folks in the industry lead us to believe that very few conferencing users are.

And that’s too bad for the service providers and for us because we’re both missing out on something.  Service providers are, of course, once again being separated from a potential revenue-generating service. But we’re missing benefits, too, because we aren’t getting QoS guarantees, bandwidth boosts (turbo buttons), unified billing or any of the niceties a broadband provider could wrap around such a service.

We’ve been thinking about this since a recent conversation with the folks at VidiTel, one of the providers we use. VidiTel has been making a big push into the service provider market, providing hosted video conferencing and collaboration services.

VidiTel’s business model revolves around offering providers a low-impact, low-cost way of implementing the service, since everything is fully hosted in VidiTel’s data centers. The VidiTel-based service can be service provider-branded, and provides some real functional differences compared to freebie videoconferencing apps, including 128 bit Secure Sockets Layer encryption, true multipoint/multiparty conferencing, app sharing and collaboration.

More importantly to a small and virtual business like ours is the ease-of-use. The system provides network address translation and firewall traversal without any special configuration or need to involve your IT staff. We especially like that last feature. Users are identified simply by their e-mail addresses so there’s no need to know IP addresses or host names or special addressing schemes.