CRM

"Thirty percent of the IT executives surveyed said their CRM budgets were revised upward from the original budget due to extended schedules and shifts in implementation approaches and they’re not too happy about it." CIO, 12/04/02.

Hits: 245
Rate it
Comment on it

These days, providing top-rate service means extending customer-relationship apps to wherever users are - be that a hotel off Highway 9 or a lending office on Route 12. Network World, 02/17/03.

Hits: 217
Rate it
Comment on it

"We asked execs from large North American companies about their CRM progress. Despite the negative press buzz, most firms say they are pleased with both their CRM business results and app vendors." By Forrester Research.

Hits: 215
Rate it
Comment on it

Daily CRM news, job and event listings, vendor directory, articles and experts columns.

Hits: 225
Rate it
Comment on it

"Advice, opinion and perspective on customers, technology and the evolution of social technology, enterprise software and CRM (as well as anything else I feel like writing about)."

Hits: 58
Rate it
Comment on it

Results of a Wharton School survey of 342 medium- to large-sized businesses on what does and doesn't work in CRM. Free registration required.

Hits: 246
Rate it
Comment on it