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Juniper has this in WX/WXC, BlueCoat now has this (acquired with the Packeteer acquisition.) Both companies...- Anonymous
It's everything you always wanted to know about your employees, but were too busy to ask -- that's pretty much what Proteus Enterprise can deliver.
Proteus Enterprise is a software suite making its U.S. debut this week at the Telecom '05 conference in Las Vegas. Created by CTI Group, the software monitors employee phone, e-mail and Internet usage, then consolidates the data it collects from local, branch and home offices.
It's designed to help companies see clearly what they're spending on communications systems, as well as provide the opportunity to divvy up communications costs by office or department, says Adrian Burt, senior vice president of sales and marketing at CTI Group. On the employee front, Proteus Enterprise can identify improper use of telephone and e-mail systems. "The amount of abuse that goes on in businesses on Internet and e-mail systems is just phenomenal," Burt says.
On the phone front, the software can report how many outgoing calls a salesperson makes, who is called and how long the calls last. For trend-spotting, Proteus Enterprise can detail a company's most frequent callers and compile lists of calls that were unanswered or abandoned.
On the Web side of things, it can identify which Web sites employees are visiting and highlight non-work related sites. It tracks the size and timing of e-mails employees are sending and receiving -- for work and personal use.
For real-time monitoring, managers can configure the software to send e-mail or text alerts when specific types of calls are placed -- such as a 911 emergency call -- or when certain Web sites are visited.
Proteus Enterprise is geared for distributed work settings, Burt says. The software aggregates data from server log files, PBX and IP telephony systems, and cell phone accounts. To keep tabs on corporate cell phone usage, it pulls electronic copies of employees' mobile phone bills into its database. Some employee cooperation is required: As new numbers appear, employees are asked to identify each number as personal or business related, Burt says.
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