From a data center in Bellevue, Wash., Craig King, telecom supervisor for Electronic Data Systems, manages frame relay connections to 800 ATM machines at banks and credit unions across the western part of the U.S. The 56K bit/sec connections provide real-time banking transactions.
Overall, King rates US WEST's frame relay service as "excellent." US WEST actually calls him when there's an outage. If a circuit goes down in its territory, the carrier tells King which circuit is out and automatically opens a trouble ticket.
That's his definition of superior customer service.
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