When Scoular Co. was thinking about dumping Sprint's frame relay service because of reliability problems, the carrier responded.
Scoular, which trades and stores agricultural products, is based in Omaha, Neb., and has another major facility in Overland Park, Kan. The firm also has more than 30 other offices sprinkled across the country.
When the company told Sprint it was concerned about reliability, Sprint beefed up its backbone network between Omaha and Overland Park. The long-distance carrier also gave each of Scoular's office managers the name and number of a Sprint customer service representative who would be available 24 hours a day, says Leland Morrison, office manager at Scoular in Orchard Park, N.Y.
That was about 18 months ago, and Morrison says he hasn't had any problems with the frame relay service since.
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