Teleglobe Communications is simplifying its managed data services by offering a single device that it claims is easy to upgrade as well as cost-effective.
This week the multinational carrier and Quick Eagle Networks are expected to announce that Teleglobe is rolling out the vendor's 4200 Intelligent WAN Access device to its managed private line, ATM and some dedicated IP VPN customers.
"We liked these products because of their remote monitoring and reconfiguration capabilities," says Greg Ewert, vice president of marketing at Teleglobe. "We can upgrade the devices without calling out a technician to the premise to reconfigure the box."
Previously, Teleglobe was using devices from several vendors to support its managed data-service offerings, Ewert says. The carrier plans to use the Quick Eagle device for nearly all its managed data services.
Using a single vendor's product to support all its managed data-service customers also will make it easier for Teleglobe to launch new and enhanced services, says Liza Henderson, a vice president at consulting firm TeleChoice. Because this device can be upgraded remotely, Teleglobe could easily add features such as bandwidth management, she says.
Teleglobe also will deploy the Quick Eagle device for customers with a location connected to their corporate WAN via another provider's frame relay network. Teleglobe does not offer frame relay services directly, but does offer customers frame-to-ATM interworking for cases in which a customer has a site in a country where Teleglobe doesn't offer service.
"Many large enterprises are relying on service providers to help reduce operating expenses," Henderson says. "It's easier and many times more cost-effective for users to buy a managed service from a service provider than it is to hire, retain and train a staff."
For this reason, Teleglobe's use of Quick Eagle's access devices will be especially attractive to businesses that have a large number of locations, she says.
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