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Mgmt. vendors to focus on automation

By Denise Dubie , Network World , 04/28/2003
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LAS VEGAS - A slew of management product vendors this week will use NetWorld+Interop to tout out-of-the-box automation, integration and visibility features.

Companies planning to make announcements - some software, some hardware - include Aprisma, BMC Software and Smarts. Computer Associates also is promising news related to its on-demand computing strategy and Unicenter management system, but details could not be learned by press time.

Elisabeth Rainge, who tracks management technologies as a program director for IDC, says vendors seem less concerned these days with flooding the market with point products. Instead, they are adding or expanding automation and other features that "address staffing cuts and the loss of knowledge from IT departments." Although she notes that such features "would have been useful years ago as well."

What follows is a sampling of announcements planned for the show.

Smarts gets its products on same page

Smarts says it is creating common code across its management consoles and applications to enable easier rollouts and better data sharing. Until now, customers had to write code to enable integration among Smarts' products, including its InCharge Service Assurance Manager (SAM), an application performance management program now on Version 6.0.

"There have always been a lot of management tools, all doing their own thing, but now vendors are working to make some sense of them and the data they collect," says Glenn O'Donnell, a program director at Meta Group.

"Smarts is working toward that kind of consolidation," he adds.

In SAM 6.0, Smarts also is introducing a feature that lets network managers build operational workflow and problem escalation rules into the software. The software then takes actions based on the rules.

The company says the feature helps tie operational processes directly to IT elements and eliminate redundant, manual tasks.

The upgraded software, which starts at $55,000, is scheduled to ship at the end of June.

BMC takes guesswork out of Web servers

In an effort to get speedier results to its users, BMC is including a root-cause analysis module in Patrol Internet Server Manager 6.1. The software, which is for managing Web, mail, FTP and other servers, now can perform the basic troubleshooting tasks of a network administrator.

"We built in our experience with 75% to 90% of the most typical problems with Internet servers and how to go about troubleshooting them," says Robert Anderson, a product manager at BMC. "Instead of just saying a server has failed, the software can now tell the admin the cause and even fix it if [Patrol has] been configured to do so."

Version 6.1 can run either on the managed server or be used to keep an eye on Internet servers remotely from a dedicated workgroup server. The software uses native protocols to collect data and take automated actions on the servers, and it delivers data back to the Patrol Management Console or consoles from competitors such as HP and IBM Tivoli. (For other BMC news, see page 30.)

Version 6.1 costs about $2,000 per workgroup server and about $500 per remote host.

Fluke reaches into the WAN

Traditionally a maker of LAN troubleshooting devices, Fluke Networks this week will make a foray into WAN management and analysis.

The company's new OC-3/OC-12 OptiView WAN Analyzer is an appliance for monitoring WAN endpoints, virtual circuits and the traffic that traverses ATM and packet-over-SONET networks. The appliance plugs into the network and into the outgoing and incoming router ports. Upon installation, the appliance performs an automated discovery of the devices tapping into a particular WAN circuit. Software embedded in the appliance also reads packets and populates an on-board database with information about the devices and applications using the WAN circuit.

Fluke says having the appliance in place will enable automatic problem detection, identify the "top talkers" on the WAN and filter packets to only report those with errors to network engineers. The product can be used with or without other Fluke products, such as its LAN analyzers and network management console.

OptiView WAN Analyzer for OC-3 pricing starts at about $18,000 and for OC-3/OC-12 version, $28,000. OptiView WAN Analyzers for T-1, E-1 and T-3 links are planned for year-end.

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Partner Content

NetScout and analyst Jim Metzler have teamed to deliver a series of IT Briefs on Network and Application Performance Management leveraging research from NetScout's nGenius & Sniffer users.

www.netscout.com

Metzler on Service Delivery Management

Delivering IT business value by evolving our thinking from managing application performance to focusing on services.

Learn More

2009 Handbook of Application Delivery

Successful IT organizations must know how to make the right application delivery decisions in these tough economic times.

Download the Handbook

Metzler on the Modern IP Network

Discusses the growing emphasis on network management and the need to implement a holistic view of the end-to-end experience of the user.

Read the Brief