Chambers talks of changing Cisco's software model

The CEO and newly appointed chairman discusses decoupling IOS from hardware, as well as potential new technologies and the shrinking telecom industry.

LAS VEGAS - Enterprise network professionals can expect changes in how Cisco sells the software that runs its routers and switches over the next few years, the company's CEO told reporters at Cisco's Networkers customer conference this week.

In a broad roundtable discussion with the members of the media, John Chambers said Cisco will reexamine how it sells IOS and other software images that run the company's routers and switches, as Cisco looks to offer more flexibility to customers and possibly boost its own bottom line by how it sells software.

"We have to evolve our software strategy," Chambers said. "We tend to lump software into maintenance. So often people get the difference between maintenance and software upgrades [confused] when in fact they are in the same category."

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LAS VEGAS - Enterprise network professionals can expect changes in how Cisco sells the software that runs its routers and switches over the next few years, the company's CEO told reporters at Cisco's Networkers customer conference this week.

In a broad roundtable discussion with the members of the media, John Chambers said Cisco will reexamine how it sells IOS and other software images that run the company's routers and switches, as Cisco looks to offer more flexibility to customers and possibly boost its own bottom line by how it sells software.

"We have to evolve our software strategy," Chambers said. "We tend to lump software into maintenance. So often people get the difference between maintenance and software upgrades [confused] when in fact they are in the same category."

Chambers referred to Cisco's policy of bundling software with its hardware. Currently, software such as IOS images that run routers and switches are included as part of the maintenance and support contracts customers buy for the gear. Breaking out software as a separately charged item could give customers a clearer idea of what software they're buying and what features are available to them.

"Show customers what they're paying for and let them make a decision that makes the most sense," is the idea behind the potential shift, Chambers said. "There will be some elements of our software strategy that will be bundled forever. There will be others that will evolve out and will allow customers to chose what they want or don’t want in it."

More than half of Cisco's engineers are software engineers, Chambers said, "yet we sell [software] like a hardware product. Whereas all the major software companies in the world charge major amounts for upgrades and regular things and customers don’t even blink about that in terms of the upgrades."

Without going into details or timetables, Chambers indicated that enterprise users should expect to see gradual changes toward a more common model on how to buy software.

"What we have to think about over the next five years [is] how our software strategy will evolve… on how we charge customers for traditional software, to where we move to new collaborative applications or new security services or management," he said.

Cisco's software offerings now range far beyond the device operating systems it makes for its network equipment; collaboration applications that include presence, chat and videoconferencing for desktop clients are now part of the company's software menu. Network and application management software platforms, security management, as well security host agents and client software are also part of Cisco's software business.

Telepresence, which integrates high-definition IP video, audio and life-sized display screens, is one of the collaborative applications enterprises should expect Cisco to announce over the next few quarters, Chambers said, as the company eyes its next Advanced Technology area.

We don't want to get too far ahead of ourselves in telepresence, but at the same time, we want to outline a vision of where the industry is going to go," Chambers said. Chambers has referred to telepresence as Cisco's next potential advanced technology in past speeches and demonstrations.