Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad regulatory requirements? They adopt best practices, and more times than not, they choose ITIL as part of their plan to streamline IT processes and improve overall network performance.
The U.K.-born IT Infrastructure Library had a slow start in the United States, but now adoption is reaching critical mass among American IT shops as vendors continue to pump up their management software suites with ITIL-based workflows to appeal to today's process-minded network executives. Who would have thought process improvements could save millions of dollars? Procter & Gamble, for one. The company quickly saved $500,000 by putting processes in place.
Read more on how ITIL and other best practice frameworks can make your operations run more smoothly and keep cash in your pocket with Network World's series of ITIL case studies and news reports:
Insurer conquers change management
ITIL case study: How one company turned around a bad experience
Better management through best practices
Nationwide formalizes capacity management
Transform your IT organization with standards and third-party help
IT pros share their tales of making ITIL work
American ITIL: Best practices win converts
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Improving Application Performance Troubleshooting
Diagnosing why an application is slow is hard, at times taking days or weeks to isolate and resolve. This paper explains the challenges involved using current management tools, provides a 'wish list' for application management and analysis, and explains the need for an application system-wide approach that monitors entire applications, not components.
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Virtual Vigilance: Managing Application Performance in Virtual Environments
This paper highlights the impact of virtualization on application performance. "Managing Application Performance in Virtual Environments" states: "Best-in-Class organizations are predominately taking actions around improving visibility across both physical and virtual systems, assessing the business impact of application performance and understanding interdependencies of applications in virtualized environments."
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Application Service Requests: The Missing Link for Pragmatic ITSM
Forrester Research analyst Glenn O'Donnell and BlueStripe co-founder Vic Nyman discuss a breakthrough approach to application problem management. Learn the new approach for ITSM problem management, which provides: Rapid isolation of application slow-downs to specific components for quick problem resolution, 24/7 monitoring for proactive notification of potential issues before end users are impacted and much more.
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