Skip Links

Network World

  • Social Web 
  • Email 
  • Close

(Comma separation for multiple addresses)
Your Message:

Fallon Clinic follows network overhaul with management upgrade

After investing $24 million in a network overhaul, Fallon Clinic realized it needed software to keep an eye on its investment.
By Denise Dubie , NetworkWorld.com , 10/24/2006
  • Share/Email
  • Tweet This
  • Comment
  • Print

Fallon Clinic spent $1.5 million on a network upgrade, and Susan Paul was darned sure that money would be well spent.

The director of IT infrastructure followed the 2005 network upgrade - from a small 256Kpbs frame relay connection to 10Mbps Ethernet-like transparent LAN service to 26 locations - with another investment in network management software. (Read our interview with Susan Paul.)

Founded in 1929, Fallon Clinic is one of the largest private multi-specialty medical groups in Massachusetts. The organization, which supports up to 150 servers, 2,000 desktops and 280 doctors servicing those 26 locations, depends on healthcare-specific applications, which must meet strict service-level agreements (SLA).

"Some of things we needed to do involved migrating from a shared hub to a switched LAN at each site, installing new servers, updating computers," Paul explains. "But I also immediately recognized he we needed to invest in software to monitor service levels across applications, servers and network elements to prove we were successfully meeting our SLAs."

Fallon Clinic did its due diligence, examining products from vendors including BMC, Concord (acquired by CA), Heroix and NetIQ, and chose two management software applications from Heroix. Paul says she decided to invest in Heroix EQ, an agent-based monitoring product, and Heroix Longitude, an agentless monitoring product, because the software was "easy to use, configurable and customizable."

"I chose Heroix because it seemed best suited to meet my needs to understand how the network and systems were behaving," she says. Paul reports that as recently as Labor Day, Heroix software helped her staff keep the network up and services available. At that time the Heroix eQ software automatically paged a network engineer about a downed service on the organization's Exchange servers. Seems a Trojan had been infiltrating the network and slowly installing itself on the company’s servers and desktops. Fallon was able to remediate the problem using Heroix by identifying the computers that were infected and pulling them off the network, she says.

The company’s eQ Suite comprises agents, which reside on every PC, server or application that needs monitoring, and a server-based console and an SQL database to collect and store agent data. EQ Suite components can run on a variety of systems, from Unix, Linux and Windows, to NetWare and OpenVMS. Once the software is installed, users can set the eQ console to warn them of problems via e-mail or pass along an alert to a larger manager-of-managers system such as HP OpenView, CA Unicenter or IBM Tivoli. The console can also kick off an automated response to a problem, such as a system restart or removing certain files to improve memory space, the company says.

"We discovered this on Sunday and were able to immediately respond," Paul says. We went through a clean up process so that by Monday night the network was clean and running fine. We would have been totally paralyzed when people came back to work Tuesday if we didn't get that alert."

  • Share/Email
  • Tweet This
  • Comment
  • Print

Partner Content

Blue Stripe Software

www.bluestripe.com/

Improving Application Performance Troubleshooting

Diagnosing why an application is slow is hard, at times taking days or weeks to isolate and resolve. This paper explains the challenges involved using current management tools, provides a 'wish list' for application management and analysis, and explains the need for an application system-wide approach that monitors entire applications, not components.

Download Whitepaper

Virtual Vigilance: Managing Application Performance in Virtual Environments

This paper highlights the impact of virtualization on application performance.  "Managing Application Performance in Virtual Environments" states: "Best-in-Class organizations are predominately taking actions around improving visibility across both physical and virtual systems, assessing the business impact of application performance and understanding interdependencies of applications in virtualized environments."

Download Whitepaper

Application Service Requests: The Missing Link for Pragmatic ITSM

Forrester Research analyst Glenn O'Donnell and BlueStripe co-founder Vic Nyman discuss a breakthrough approach to application problem management. Learn the new approach for ITSM problem management, which provides: Rapid isolation of application slow-downs to specific components for quick problem resolution, 24/7 monitoring for proactive notification of potential issues before end users are impacted and much more.

Register for Webcast

Comment
Login
Forgot your account info?
Add comment
Anonymous comments subject to approval. Register here for member benefits.
Have a NetworkWorld account? Log in here. Register now for a free account.

Videos

rssRss Feed