Vendor pumps ITIL support into automation software

iConclude upgrades flagship OpsForce software to handle enterprise-scale automation and support standard industry best practices.

Automation software maker iConclude this week made available an upgraded version of its flagship product that the company says can automate tasks across larger networks and align automated processes with best practices framework ITIL.

The company released OpsForce 2.1, the fourth iteration of the product since iConclude was founded in early 2005 by former Mercury Interactive executive Sunny Gupta. OpsForce 2.1 is said to automate the repair of some problems based on predefined scripts. The software provides diagnostic aids to speed problem resolution by administrators or staff.

Gupta, iConclude CEO, says this release provides large customers with "more proactive problem management" by showing IT managers the most common performance problems. He says the software falls into the category recently dubbed Run Book Automation by research firm Gartner, in which known fixes to common daily issues -- usually kept in an network administrators brain -- are put into software and automated.

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Automation software maker iConclude this week made available an upgraded version of its flagship product that the company says can automate tasks across larger networks and align automated processes with best practices framework ITIL.

The company released OpsForce 2.1, the fourth iteration of the product since iConclude was founded in early 2005 by former Mercury Interactive executive Sunny Gupta. OpsForce 2.1 is said to automate the repair of some problems based on predefined scripts. The software provides diagnostic aids to speed problem resolution by administrators or staff.

Gupta, iConclude CEO, says this release provides large customers with "more proactive problem management" by showing IT managers the most common performance problems. He says the software falls into the category recently dubbed Run Book Automation by research firm Gartner, in which known fixes to common daily issues -- usually kept in an network administrators brain -- are put into software and automated.

"We are pushing problem resolution to the front-line worker, and not requiring higher-level IT staff get involved with so many events and alerts," he says. "Customers tell us their alert volume needs to decrease and we can interface directly with an HP OpenView or other management tool to kick of automated responses to very common alerts."