Spiceworks offering up new net management freebie

Spiceworks this week plans to make available a new version of its management software free for download for small-to- midsize customers looking to add help-desk and community capabilities into their daily monitoring of IT systems.

The start-up plans to unveil the first official generation of its management software. IT Desktop 1.0 software monitors desktops and other IP-based devices and collects inventory, application, patch and health data from the machines. The software, which installs on an IT manager's workstation and inventories clients through agentless-discovery techniques, debuted this past summer, kicking off a beta test in about 200 IT shops. IT managers also can collect custom data – such as licenses, purchase information and the physical location of devices – and compare configurations of similar devices to help troubleshoot problems more quickly, the company says.

Company representatives say about 15,000 active users (managing a total of more than 500,000 devices) have since signed on with IT Desktop, which requires little configuration to start and uses such open protocols as Secure Shell and Windows Management Instrumentation to collect data across devices. "That number represents customers, people that have downloaded and registered the software, not just unregistered downloads," says Spiceworks CEO Scott Abel.

Part of the appeal might be the nonexistent price tag on the software, which Spiceworks is able to accommodate through a partnership with Google Adsense. The bulk of the start-up's revenue comes from the clickable ads featured in its IT Desktop console program. Users will see a list of clickable ads regarding the subject they are monitoring, though more than three-quarters of the screen will be devoted to the management program. For instance, if an IT manager is checking the status of a storage device, the links listed could point to data backup and recovery companies. When users click on the links, advertisers pay Spiceworks a fee.

IT managers putting Spiceworks' IT Desktop to work monitoring their client machines say the technology-related ads on their management console screens aren't much of a bother. Targeted for customers with up to 250 managed devices, IT Desktop fulfills an IT monitoring need without straining small business budgets, one current user says.

"Would I pay for it if I had to? Yes, but only if it was very reasonably priced," says John Yensen, systems integration manager at Fort Maier Homes in Crownsville, Md. "The ads haven't been in any way intrusive to what I am doing while in the interface. I can see them, but they in no way interfere with my job."

Yensen tracks more than 40 desktops in his company’s main location and scattered throughout the local area. He says a simple Web search led him to Spiceworks, and he has been using the software since June. With it, he has found unauthorized applications on client machines, which he says would have gone undiscovered using his previous management techniques. And with new features coming out next week, Yensen says he can better track problems he needs to address and maintain user productivity.