Google exec says IT 'crisis' preventing business innovation
Outsource core IT functions, including security, Google VP suggests.
By
Jon Brodkin
,
NetworkWorld.com
, 01/23/2007
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Google’s general manager of enterprise business Tuesday said a “crisis” in IT is preventing enterprises from pursuing the type of
innovations that allow businesses to grow.
Speaking in Boston at the Mass Technology Leadership Council’s annual meeting, Google’s Dave Girouard said the “insane complexity” of technology is leading companies to spend 75% to
80% of IT budgets simply maintaining the systems they have already. Besides a shortage of money, Girouard notes CIOs face
strict regulations and an impending brain drain with many IT officials approaching retirement.
“The way Google built what is on the order of a $10 billion business in eight years was through some pretty amazing innovation,”
said Girouard, who is also a vice president at Google. “CIOs in particular are really in a difficult situation, and innovation
isn’t something they can spend the majority of their waking hours talking about. The information technology business as it
pertains to large businesses has become a lot of maintenance.”
Girouard promoted the software-as-a-service model, saying companies should join this growing trend of outsourcing IT tasks,
even if it means trusting third parties with sensitive information.
A century ago, most large companies had a vice president of electricity, according to Girouard. Just as the management of
electricity became routine, Girouard said, so will many IT functions.
“A lot of things that people think of as core IT functions need to disappear into the ether so that the IT organization can
properly focus on the value-added [activities],” he said. “Information security, as critical as it is, needs to be taken care
of by organizations who live and die by it, who invest the money, time, resources and staff. Why should every company in the
world have to build up their own expertise and have to maintain servers and provide security?”
Girouard also discussed the “consumerization of information technology,” describing budding efforts to bring the user-friendly
features of consumer products to the workplace. Makers of enterprise technologies tend to add lots of features as a way to
improve a product, but instead the extra bells and whistles often make products so complex they detract from the user experience,
he said.
At Google, “our users are one click away from using another search engine, so we live this Darwinism every microsecond of
every day. It really drives an incredible focus on the end user experience that I think the enterprise technology market could
benefit from,” he said.
Girouard discussed “Google Apps,” the company’s attempt to carve a niche in the enterprise applications arena. It consists of an e-mail service, instant
messaging, a calendar service and Web page design program.
Launched several months ago, the service is free for organizations accepted by Google during the beta test period. Companies
that want to register an Internet domain can do so for $10 per year when they sign up for Google Apps.
Most CIOs would probably hesitate before using Google Apps, but the new tool or similar ones are bound to catch on eventually,
said Whit Andrews, an analyst at Gartner, in a phone interview today.
Comments (11)
Google exec says IT 'crisis' preventing business innovationBy Anonymous on January 24, 2007, 1:38 pmIf building is done right, it is cheaper and more flexible than buying. If you can't build then buy, but if you can build... it's probably a good idea. Re: This...
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IT innovation and businessBy Rick Burque on January 24, 2007, 2:07 pmA key difference in using technology is doing essentially what you already do, just using technology to do it more efficiently, vs. using technology to do something...
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This is just more chestBy Anonymous on January 24, 2007, 2:56 pmThis is just more chest beating by someone who has allowed success to make them think that they have the answer to everything. This is just basic self promotion.
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Outsource Security? That's Crazy!!!By doke01 on January 24, 2007, 3:44 pmIt sounds like the statement is being made in this article that companies should outsource security. That's just crazy..and I speak from experience. I recently...
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Try working for state government in IT!!!By Anonymous on January 24, 2007, 4:07 pmInnovation? We don't even have enough talent to stay 2 years behind the industry. In general, IT people in state government couldn't make 2/3 of their current...
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"Insane complexity". MustBy Anonymous on January 24, 2007, 4:14 pm"Insane complexity". Must be talking about that steaming heap called Java/J2EE. NOTE TO CIO'S: If you're a Java/J2EE shop, one day your CEO is going to murder...
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