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Aiming to ease the enterprise help desk’s burden, Triumfant on Tuesday will announce Resolution Manager, an automated problem and resolution program based on analytics.
Resolution Manager uses problem-solving analytics to automatically detect and repair a number of IT system glitches including common and unexpected system faults, unauthorized configuration changes, the introduction of viruses, malware, or unauthorized software and other security exploits, according to company officials.
According to Triumfant, more than 74% of system troubles are reported by users, instead of being detected by management tools. Such a model leads to delays in repairing problems and increased costs, the company says.
“Time is money, and as today’s enterprise grows more and more complex, the costs associated with managing the network grows apace as more personnel and more time are required to keep on top of vexing problems,” said John Prisco, CEO of Triumfant in a prepared statement. “Resolution Manager stops that cycle cold by detecting and solving IT problems automatically.”
Organizations using Resolution Manager can expect the costs associated with help-desk calls to be reduced by as much ad 36%, and system downtime to shrink by up to 32%, officials say.
Founded in 2002, Triumfant is based in Rockville, Md., and was formerly called Chorus Systems. The company’s latest round of funding was $9 million from Novak Biddle Venture Partners, Core Capital, Anthem Capital, and Inflection Point Capital.
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