Business, technology leaders disagree on IT effectiveness, survey says

Saugatuck Technology survey shows CEOs and other executives rate IT performance lower than technology leaders do

By Denise Dubie , Network World , 02/12/2007

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IT executives think highly of their ability to deliver effective IT strategies. In fact, technology leaders value their strategic contributions quite a bit higher than their business counterparts do, according to a survey by Saugatuck Technology.

The research firm last week released the results of its December 2006 survey of about 340 C-Level executives and 240 CIOs and senior IT executives at companies with greater than $1 billion in revenue. The survey was conducted in partnership with BusinessWeek Research Services. Survey findings reveal a chasm between what CEOs and those in similar positions think of IT's effectiveness as compared with what technology leaders perceive.

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"The unsettling conclusion from this is that while everyone seems to agree on IT strategy priorities at a strategic level, there is still quite a bit of room for improvement at the tactical level," the firm wrote in a research alert. "This tactical dysfunction between IT and business executives serves as a tremendous indicator as to why we consistently see gaps between the real and perceived value of IT to the enterprise."

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