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Vista bug forces legit users to reactivate OS

By Gregg Keizer , Computerworld , 02/27/2007
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A bug in Windows Vista's built-in antipiracy technology is telling some users that they need to reactivate the operating system after they install new device drivers or run newly installed software.

Microsoft quietly issued a patch designed to fix the flaw in its Software Protection Platform (SPP) technology late last month. Criticized by some when it was announced last fall, SPP is an updated and more aggressive version of the Windows Genuine Advantage antipiracy tools that Microsoft included with Windows XP. But because of the bug, SPP may suddenly demand that a copy of Vista be "activated" even though the user and/or the computer maker did so earlier.

"You may be prompted to activate Windows Vista on a computer on which Windows Vista activation was not previously required," Microsoft said in a support document last updated Feb. 15. "Although this problem rarely occurs, it may occur during typical use of a Windows Vista-based computer. For example, this problem may occur under one or more of the following conditions: You install a device driver, you install a program, you run a new program, you remove a program."

One Vista user commenting on Microsoft's Windows Vista Validation Issues support forum reported that he ran into the bug after he had updated his PC's BIOS.

Vista must be activated within 30 days of its first use, or else it drops into what Microsoft calls a "reduced functionality" mode -- a crippled condition in which only the operating system's Web browser works, and then for only an hour at a time.

Unless a PC's hardware is substantially changed, activating Vista should be a one-time chore. Many hardware vendors preactivate the operating system for users before their machines leave the factory. But if users are asked to reactivate Vista, they only have a grace period of three days, not 30, to get everything on their systems shipshape.

Microsoft said the reactivation flaw crops up when a program running with administrative credentials removes a system setting. That in turn can trigger the failure of a BIOS validation check, which is part of the activation process. For example, running Intuit's QuickBooks 2007 software can bring up the reactivation demand, Microsoft added. But, it said, "this problem may also infrequently occur when you install other programs or device drivers."

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Comments (5)
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Vista issue resolvedBy Tony on August 10, 2008, 2:22 pmI called Microsoft tech support and they gave me a code to re-enable my Vista. I did not have to re-install. The OEM vendor patch never worked. Thanks for the...

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Contact your OEM vendor...By tkopczynski on June 20, 2007, 11:50 amTony, I know this seems like a very lame answer, but you need to get on the phone with your OEM vendor. If they can’t help you, then you need to call Microsoft...

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Interesting, let's ask Eric Cross or Tyson KopczynskiBy Micronet on June 19, 2007, 10:11 amSee Microsoft Subnet for more Microsoft-related news, blogs, security alerts, technical group. I'm going to ask the bloggers on Microsoft Subnet to jump into...

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After using Vista sveral months it DeactivatedBy Tony Casanova on June 19, 2007, 9:30 amMy Everex laptop bought in April 2007 is toast. Activation Key not valid. The everex patch did not work for me. Screen shoots: http://webcentive.com/images/vista/everex/va4101m/vista-everex-product-key-invalid-activation.jpg http://webcentive.com/images/vista/everex/va4101m/everex-vista-not-genuine.jpg Tried...

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What if I upgrade my hardware next year? Will Vista allow it?By Anonymous on February 28, 2007, 3:24 am"Unless a PC's hardware is substantially changed..." Anyone know what this actually means? Recently bought a new PC and immediately replaced the TV-Tuner...

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