Skip Links

Network World

  • Social Web 
  • Email 
  • Close

TeaLeaf debuts customer experience dashboard

Company updates application performance management suite with tools that track customer sessions with online apps
By Denise Dubie , Network World , 03/05/2007

TeaLeaf this week introduced a dashboard application that the company says will enable users of its flagship application performance-management product better understand why customers abandon online applications and Web sites.

The dashboard application, TeaLeaf cxView, offers IT and business managers a portal through which they can monitor application performance from the user or customer perspective and pose what-if scenarios to improve performance going forward, the company says. The product, which works with TeaLeaf CX, provides business-impact dashboards that track in real-time performance indicators.

In addition, the company upgraded CX to perform event analysis in real time. The product also lets IT managers replay the experience a customer or user had with an application via any browser or Flex and Flash applications.

"Our customers have problems with conversion and drop-off rates on their sites and want to use TeaLeaf to understand why abandonment of a particular page or application is high," says John Dawes, vice president of product management at TeaLeaf. "This can go beyond availability and performance metrics to understand what the patience of the end user will endure."

Application and site abandonment can equal big money to some online businesses. For instance, in the case of online retailers, TeaLeaf says that 40% of users switch to a competitor or abandon the online purchase entirely if they hit a snag with an online application or Web site transaction. The company also reports that 4.5% of all transactions are affected by performance or other issues, which roughly translates to $9 billion in transaction affected in 2006. And TeaLeaf says one unknown issue can equal the financial impact of one week of downtime.

The information collected and analyzed by TeaLeaf products could help IT managers more quickly pinpoint the source of problems and fix them to prevent further financial or performance impact, industry watchers say.

Partner Content
CA logo

CA Network & Voice Resource Center

Comprehensive Network & Voice Management Visit CA Network & Voice Management Resource Center and get insights into industry best practices, information that helps you to address your challenges.

CA Network & Voice Management Resource Center

whitepaper

Managing Voice Over IP for Successful Convergence

Voice over IP (VoIP) has much to offer in cost savings but some customers have concerns about VoIP call quality compared to the quality of traditional voice services. This white paper will help you learn how to take the right steps so that voice quality is assured.

Managing VoIP for Successful Convergence

whitepaper

The Changing Face of Network Management

Managing your network is serious business. This paper discusses the benefits of integrating configuration change-awareness into your network fault management solution

Download Whitepaper

Comment
Login
Forgot your account info?
Add comment
Anonymous comments subject to moderator approval. Register here for member benefits.
Have a NetworkWorld account? Log in here. Register now for a free account.

Videos

rssRss Feed
Save The Date!
What They Are Saying

If the IT manager is knowledgeable regarding Cisco technology, he would have 2 options. Option 1 - Consult...- Anonymous

Join the Discussion