- Get a grip or you don't get the job
- Desktops of the future here today
- Researcher hides IE attack on Web
- Cisco third quarter 2008 channel stuffing
- Sci-Fi's goofiest gadgets and technology
Interop emphasizes savings; Rackspace launches cloud storage. Listen now!
Summer blockbuster movie preview. Listen now!
Before now, midsize customers settled for either an expensive and complex array or low cost solution that lacked functionality. Now experience virtual storage with enterprise class functionality at an affordable price.
Get the latest on storage technologies that allow IT professionals to better cope with new IT demands. Learn how storage technologies can help you successfully tackle e-Discover, regulatory compliance, green data center initiatives and the data explosion. Get all the details now.
IT professionals like the idea of consolidating hundreds of servers into only a few, but it takes a lot more to cost effectively consolidate and virtualize servers. Watch this six-chapter webcast, "Reduce Complexity and Cost - Windows Server Consolidation with Virtualization" to learn how to effectively consolidate your Windows environment. One of the themes explored includes the characteristics of an orchestrated data center, which includes: Resource management, dynamic provisioning, job management, policy management, accounting and auditing and real-time availability. Learn more about orchestration and much more today. Register below to learn more and be entered to win an Archos 605 Portable Media Player.
You can find related project managemen articles in
- Anonymous
NetScout is one of the world's premier providers of integrated network and application performance management solutions.
This guide provides a comprehensive checklist for implementing a proactive Network and Application performance management solution.
Discover a unique and powerful approach to reducing MTTR in complex environments.
Distinguishing Business Use of the Network from Recreational Use.
Exposing sensitive personal information means always having to say you’re sorry. Some people do it better than others, however.
Here are 10 examples of data breaches and the resulting apologies issued by companies, universities, and one government agency. After each apology, the team from the Web site Perfect Apology weighs in with a detailed evaluation and ranking on a scale of 1 to 10. Read through the list to find out who scored a -3 on the Perfect Apology scale.
Information in this list comes from the Privacy Rights Clearinghouse, the Web sites of the companies listed, and various news accounts. For an analysis of the evolution of these responses, click here.
Breach: The Massachusetts-based retailer, which operates T.J. Maxx, Marshalls and other stores, warned customers in January that its computer network had been broken into in May 2006, compromising customer credit-card information and other data. TJX announced in February that an investigation showed intruders had gained access to TJX systems almost a full year earlier than initially thought and had compromised more payment card data than initially believed.
Apology (letter posted on TJX Web site Feb. 21): “As TJX’s President and Chief Executive Officer, I want our customers to know how much I personally regret any difficulties
you may experience as a result of the unauthorized intrusion into our computer systems. We are working with leading computer
security firms to investigate the problem and enhance our computer security in order to protect our customers’ data. . . .
With the help of computer security experts, we have strengthened the security of our computer systems and we believe customers
should feel safe shopping in our stores. We value the trust our customers place in us and again, I’d like you to know that
we sincerely apologize for any difficulties you may be caused. Thank you for continuing to shop at our stores and for your
years of loyal patronage.”
Respectfully,
Carol Meyrowitz
President and Chief Executive Officer
Perfect Apology ranking: 5. The problem was blamed on an “unauthorized intrusion,” so the apology doesn’t acknowledge responsibility. Customers easily can see the obvious distinction between “regretting difficulties” caused by “intruders” who “compromised” security (that is, ‘it was out of our control’), and a sincere apology for the company’s failure to mount sufficient security to prevent this from happening (which is under their control). The CEO then thanks customers for “continuing to shop at our stores” instead of expressing at least some understanding for why they might not want to.
testBy Indman on December 16, 2007, 4:45 amtest
Reply | Read entire comment
VA =Void of AuthorityBy Schratboy on June 12, 2007, 11:01 amI love how these morons at the VA, even in addressing the problem, still missed the whole point. Mandating encryption of personally identifiable information for...
Reply | Read entire comment
mismanaged informationBy Anonymous on March 19, 2007, 2:23 pmThe most important information we have about outselves, our birth certificates, are not kept by CEOs. They are kept by microfilming companies that the public can't...
Reply | Read entire comment
Apology for mismanaged informationBy Anonymous on March 19, 2007, 2:18 pmI am glad to know that there is an effort to bring the CEO to the foreground when there are breaches in security. My problem is finding the company responsible...
Reply | Read entire comment
Data Breach ApologiesBy Anonymous on March 19, 2007, 8:20 amOne should add Microsoft to this list when its anti-virus software hoses e-mail and then they blame the user.
Reply | Read entire comment
View all comments