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SaaS model gaining ground

Mass Technology Leadership Council event examines advantages and pitfalls of SaaS delivery model.
By Jon Brodkin , NetworkWorld.com , 04/04/2007
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NEEDHAM, Mass. -- Software-as-a-service is still a relatively small component of the business applications industry, but vendor executives who spoke at a Mass Technology Leadership Council today are betting that the hosted service model will quickly gain ground on traditional applications deployed and managed by users in-house.

“Software is dead. Dead, dead, dead, dead,” opined Jonathan Bush, chairman and CEO of athenahealth in Massachusetts, which provides Web-based billing services and other practice management tools for doctors’ offices.

Bush asked the audience to imagine Yahoo, which currently offers a free online mapping tool, trying to charge companies $2,000 a seat for the ability to look up directions.

“There’s an acknowledgement that software in and of itself isn’t that differentiating a thing,” Bush said. “You’ve got to give software, and then you have to sell work.”

The percentage of business and IT executives who use at least one SaaS technology rose from 11% to 26% in the past year, Saugatuck Technology said in research published last week. While small and medium-sized businesses initially comprised the biggest market for hosted software solutions, Saugatuck says it expects a growth surge in SaaS adoption among large enterprises.

On the whole, Saugatuck states that usage of SaaS is “skyrocketing on all cylinders.”

But SaaS is probably still a few years away from becoming a dominant player in the applications market, a panel of vendors and one venture capitalist said at the Mass Technology Leadership Council event.

“Even Salesforce.com, for all its size and market presence, still in the grand scheme of things is a small company,” said Tom Brennan, chief financial officer and vice president of strategic alliances for OpenAir, a vendor of on-demand applications that handle timesheets, expense reports, and project and resource management. “At the bottom line, the SaaS world is quite small,” he also said.

Although customers are sometimes leery of outsourcing operations currently managed in-house, Atlas Venture investor Eric Hjerpe argued that the SaaS model is a healthier dynamic for customers because vendors must satisfy them on an ongoing basis in order to win renewals.

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