Skip Links

Network World

  • Social Web 
  • Email 
  • Close

The tax traffic cometh

How the IRS gets its Web site ready for April 15
By Carolyn Duffy Marsan , Network World , 04/05/2007

Millions of procrastinating Americans will tackle their 2006 tax returns during the next few days, but the Internal Revenue Service says it’s ready for all of those last-minute electronic filers to hit the send button.

The IRS and a team of leading network vendors spend nine months of the year getting its popular Web site ready for the busy season, which this year will have run from Jan. 15 to April 17.

During tax season, IRS.gov is one of the Internet’s most heavily trafficked sites.

The agency taps the expertise of Accenture, Qwest Communications, Akamai, IBM and others to keep IRS.gov up and running.

"The hit to our network infrastructure has been growing as fast as the number of electronically filed returns,’’ says Jimi Stricklin, deputy director of IRS portal program management. "Because of our traffic spike, we are trying to make sure our systems are refreshed and able to handle a load that’s increasing 9% every year overall. We definitely have to scramble to keep our systems up to date.’’

IRS.gov is seeing record traffic this year: It handled more than 90 million visits and 590 million page views from January through mid-March.

"We are up 9% year over year in visits, and 1.3% year over year in page views,’’ says Bert DuMars, director of electronic tax administration for the IRS. "A year ago at the same time, we had 82 million visits and 582 million page views.’’

The number of visitors to IRS.gov has been increasing 9% to 10% a year for the past five years.

The IRS and its vendors redesigned the site 18 months ago to make it easier for visitors to navigate. This has caused the number of page views per visit to plateau because visitors can find the information they need faster.

"We were seeing huge spikes in our search usage. We were up to 80 queries per second prior to the redesign,’’ DuMars says. "When we did the redesign, the number of search queries was cut in half. People are finding what they are looking for faster. If you do a good design, you get more efficient traffic.’’

In addition to IRS.gov, the IRS runs a private Web portal for tax preparers such as H&R Block and software vendors such as Intuit, which sells the popular TurboTax package. These organizations have secure, leased-line connections to the IRS, and they send batches of individual tax returns to the agency.

Partner Content

Simplify Your Branch Infrastructure

Learn how to simplify your branch infrastructure while dramatically increasing app performance with Citrix Branch Repeater.

Download the Free Info Kit

Next-Gen Load Balancing

Free Guide: "Next Gen Load Balancing: 8 Things You Need to Handle Today's Network Traffic" shows you the functionality needed in your next load balancer.

Download the Free Guide

Accelerate Your Web Apps by up to 5x

Free Guide: "The Secret to Getting Maximum Speed from your Web Applications." Learn how you can deliver Web apps up to 5x faster.

Download the Free Guide

Comments (1)
Login
Forgot your account info?

Why isn't e-tax filing free?By Anonymous on April 6, 2007, 10:12 amNot me! This year I am filing through the traditional paper method because I refuse to pay the $16 fee to file electronically. Re: The tax traffic cometh. In...

Reply | Read entire comment

View all comments

Add comment
Anonymous comments subject to approval. Register here for member benefits.
Have a NetworkWorld account? Log in here. Register now for a free account.

Videos

rssRss Feed
Get instant email notification when white papers, webcasts, executive guides are added to our library. Stay informed and up-to-date with the latest on IT Technologies with Network World's Resource Alerts.

Whitepapers

Advancing the Economics of Networking

Aging network systems and old habits have dictated how businesses spend their IT budgets. As a...

Implementing HA at the Enterprise Data Center Edge to Connect to a Large Number of Branch Offices

This paper reviews the problem of creating a network where the dynamic availability of services is...

Enterprise Data Center Network Reference Architecture

Using a High Performance Network Backbone to Meet the Requirements of the Modern Enterprise Data...

Webcasts

PoE Plus: Impact on the PoE Market

The standard for Power over Ethernet (PoE), IEEE Std. 802.3af(tm)-2003, advanced networking,...

How to cut IT costs with wide-area data services (WDS)

Discover how you can realize dramatic cost savings with Wide-area Data Services in this new webcast...

Harnessing the power of communications to increase workplace performance

Due to the convergence of IT and telecommunications technologies, the business workplace has been...

Special Reports

Ethernet Services: WAN options mature

WAN Ethernet services are reliable, cost-efficient offerings that are widely available and in a...

Keeping Spam at Bay

The editors of Network World bring you this informative compilation of news, trends, analysis,...

Get More From Your WAN

Download this Network World Executive Guide and get information that details how real-world...