- Nokia's new N97 vs. the iPhone
- 10 Microsoft research projects
- Hard to get justice in MySpace case
- Smartphone smackdown: Storm vs. iPhone
- Apple removes antivirus support page
The BlackBerry wireless e-mail service from Research In Motion Ltd. appears to have suffered a widespread outage starting Tuesday evening in the U.S.
Customers on the BlackBerry Forums discussion board complained of having no service starting at about 5.15 p.m. Pacific Time on Tuesday.
Callers to the BlackBerry U.S. technical support line were still greeted with the following message early Wednesday morning: "We are currently experiencing a service interruption that is causing delays in sending or receiving messages. We apologize for the inconvenience and will provide updates as soon as they become available."
New York television news channel NewsChannel4 reported Tuesday night that the problem affected "all users in the Western hemisphere." Postings to BlackBerry Forums indicated that the problem may be limited to North America, however.
"Officials with RIM said they are trying to reset the system and told NewsChannel4 that they are concerned that the backlog of data, which will rush through when it comes back on line, could cause a bigger problem," the news station reported on its Web site.
RIM officials advised people who use Blackberry as a major way of communications to make back-up plans, the TV station reported.
A trouble ticket from T-Mobile said customers in all markets were experiencing "intermittent issues when sending and receiving e-mail from BlackBerry devices," according to one of the forum postings. It said the problem affected all markets and all geographies.
RIM didn't immediately return calls for comment.
(Peter Sayer in Paris contributed to this report.)
Rss FeedRss Feed
| NetworkWorld, Inc. | About Network World, Inc. | Advertise | Careers | Contact us | Terms of Service/Privacy | Reprints and links | Partnerships | Press room | Subscribe to NW |
| IDG, Inc. | CIO | Computerworld | CSO | Demo | GamePro | Games.net | IDGconnect.com | IDG World Expo | Infoworld | JavaWorld.com | LinuxWorld.com | MacUser | Macworld | PC World | Playlistmag.com | The Industry Standard | IDG List Services | IDG TechNetwork |
 The Leader in Network Knowledge© 1994-2008 Network World, Inc. All rights reserved. |
Comments (7)
TelecomBy TelecomTracker on April 22, 2007, 6:09 amGreat story! - http://telecomsector.blogspot.com/
Reply | Read entire comment
Was it just coincidence thatBy Scunnerous on April 20, 2007, 12:03 amWas it just coincidence that the latest "Rinbot" DNS attack went wild at about the same time as RIM melted down? Do they use Windows Servers?
Reply | Read entire comment
Polls: How did RIM do during the outage?By Adam Gaffin on April 19, 2007, 2:56 pmVote and discuss.
Reply | Read entire comment
RIM is still silent about itBy Anonymous on April 19, 2007, 2:27 pmRIM continues not to make a comment on their Web site.
Reply | Read entire comment
Outsourcing OptionBy Anonymous on April 19, 2007, 1:34 pmMost of the BlackBerry service is now back up and running, but some customers may experience delays as the company processes the backlog of e-mails. Millions of...
Reply | Read entire comment
View all comments