HP acquisitions bring new, updated service management software

Updates software, offers services to help enterprise IT managers speed change-approval processes, automate software distribution and adopt ITIL best practices

LAS VEGAS -- HP on Monday announced it has upgraded products in its service management portfolio to help customers expedite changes, automate software distribution and align IT processes with the best practices of the IT Infrastructure Library.

At its HP Software Universe conference in Las Vegas, the company announced updated software and services that it says will help reduce manual error and maintain more good configurations across distributed systems. The company also introduced a product, HP Change Control Management Software, which incorporates a change advisory board -- recommended in ITIL -- into software. The software, built on technology acquired with Mercury Interactive, helps automate approvals processes and reduces the need for multiple change advisory meetings to push changes out to systems, industry watchers say.

"This product can eliminate tasks that a change advisory board would typically have to do," says Evelyn Hubbert, a senior analyst with Forrester Research. Because the software incorporates Mercury technology with HP's focus on service management and ITIL best practices, Hubbert says "HP has done more work than it has in the past at working across different divisions. The product is a significant step forward in integration."

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LAS VEGAS -- HP on Monday announced it has upgraded products in its service management portfolio to help customers expedite changes, automate software distribution and align IT processes with the best practices of the IT Infrastructure Library.

At its HP Software Universe conference in Las Vegas, the company announced updated software and services that it says will help reduce manual error and maintain more good configurations across distributed systems. The company also introduced a product, HP Change Control Management Software, which incorporates a change advisory board -- recommended in ITIL -- into software. The software, built on technology acquired with Mercury Interactive, helps automate approvals processes and reduces the need for multiple change advisory meetings to push changes out to systems, industry watchers say.

"This product can eliminate tasks that a change advisory board would typically have to do," says Evelyn Hubbert, a senior analyst with Forrester Research. Because the software incorporates Mercury technology with HP's focus on service management and ITIL best practices, Hubbert says "HP has done more work than it has in the past at working across different divisions. The product is a significant step forward in integration."